Refund policy
Return & Refund Policy – House of Rosa
At House of Rosa, each saree is a thoughtfully curated piece handcrafted by skilled artisans. Slight variations, weaving irregularities, or minor inconsistencies are a natural part of the handmade process and are not considered defects.
As a small artisan-led business, we do not offer returns or replacements unless the product is damaged or defective upon arrival.
No returns or exchanges will be accepted for:
- Change of mind
- Size or drape preferences
- Minor weaving irregularities, loose threads, or dye variations
- Slight color differences due to screen or lighting
- Sarees purchased under Clearance Sale
Eligible Damage Claims
We accept return/refund requests only in the following cases:
- Product received is damaged or different
To initiate a damage claim:
- You must share an opening video clearly showing the unboxing and issue.
- Photographs of the product highlighting the damage or defect must also be provided.
- Claims without proper video and photo proof will not be accepted.
Please report any such issues to us within 48 hours of delivery.
Refund Process
- Once the damage is confirmed by our team, you will be requested to ship the product back to us.
- Kindly share the return shipment tracking ID with us.
- A full refund will be processed to your original mode of payment within 1-2 business days after we receive the product.
Return shipping in such cases will be reimbursed by us.
Note on Handmade Products
All our sarees are made in small batches by different artisans using traditional methods. Minor variations in weave, dye, or print are part of the saree’s beauty and authenticity. Such irregularities will not be accepted as reasons for return or refund.
Need Help?
For any queries, feel free to reach out:
📧 : mireyaindia@gmail.com
Whatsapp : 9946348418